The job isn't physically demanding, but it can be emotionally and mentally taxing. On the other hand, 911 dispatchers sometimes have to listen to distressing information that can be hard to cope with. For this reason, a 911 dispatcher must be able to remain level-headed in crisis or when faced with angry or hostile situations. People in distress are often panicked and can become verbally abusive. While almost all 911 calls are made to report a crime, fire, illness, or injury, 911 dispatchers are subject to some uncomfortable calls. This can be beneficial to the 911 caller, especially in a hostage or domestic violence situation where things cannot always be verbally communicated and helps to keep emergency service personnel safe from additional dangers like guns, explosives, or violent individuals. Background noise can provide hints, so an observant 911 dispatcher will be listening to everything going on in a 911 call.
911 DIS OPERATOR FULL
Simultaneously, a dispatcher will need to alert the correct emergency service and dispatch them to the emergency site with full details that will prevent any further danger.įinally, a dispatcher must record the information accurately and efficiently.Ī 911 dispatcher takes the information from a caller but also listens for nuances and contextual clues.
The dispatcher will also need to choose the call's priority so that the most dire situations are attended to first.Ī dispatcher will need to provide the caller with information or instructions, such as guiding a caller through CPR or other life-saving first aid actions. Before you take a live call as a dispatcher, you will undergo rigorous training from the hiring service.Īfter you are hired as a 911 dispatcher, you will need to undergo training.ĭuring a shift, a 911 dispatcher will answer many calls and be required to determine the nature of the emergency while keeping the caller calm, if necessary. As a 911 dispatcher, you will be responsible for answering your city or community's share of those calls when you are working.ĭon't get too bogged down by the numbers, though. That is over 657,000 phone calls per day. Have experience in transcription and word processingīe familiar with the geographical service area, which includes the names of waterways, roads, and highwaysĪccording to the National Emergency Number Association, there are an estimated 240 million calls made to 911 per year in the US. Knowledge of city, state, and federal laws, regulations, and legal codes Speak excellent and clear English and be able to write it as well High school diploma/GED or higher education depending on the service
To qualify to apply for a 911 dispatcher job, you must meet a number of requirements. Keep reading because we have taken the guesswork out of your decision by compiling a list of truths about the job so you can better understand if a 911 dispatcher job is right for you. It takes a remarkable person to do a dispatcher's work, and it is not suited to everyone.Īre you considering a career as a 911 dispatcher? Before you apply for a dispatcher position, you should decide if emergency services dispatching is right for you. As a part of a chain of emergency responders, dispatchers are the face-or the ear-of emergency calls to 911. How Do I Know If A 911 Dispatcher Career Is for Me?Ī career as a 911 dispatcher is fast-paced, hectic, and above all else, rewarding. » How Do I Know If A 911 Dispatcher Career Is for Me?.Law Enforcement General Career Tips (1).
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